Our privacy promise
Park Magic Live is operated by Harmony Divide LLC. This policy explains what information we collect, why we use it, when it leaves our systems, and the choices available to you. We do not sell personal information or use it for third-party targeted advertising.
Information we collect
- Account and profile information: email address, username, display name, avatar, preferences, and an identifier from Apple or Google if you choose that sign-in method. Passwords are stored only as one-way password hashes.
- Trips and journal information: trip dates, party details, plans, notes, attraction history, spending entries, receipts or documents you choose to save, photos, videos, captions, journal moments, and dining searches you explicitly ask us to monitor. If you choose to provide them, trip-preparation answers may include mobility, accessibility, dietary, pace, or other personal needs.
- Community content: moments, photos, captions, comments, and likes you choose to make public. Journal uploads start private. When you deliberately add media from the Community Moments screen, Share in Moments is selected and clearly shown before saving; you can switch it to Keep private.
- Location information: for a signed-in Plus or Family account in the installed app, Park tracking begins only after the automatic-tracking disclosure and relevant device permission are accepted. The app takes one location fix when it opens. Far from a supported park, GPS then stops and no route session is created. Near a park, the app checks location less frequently without saving an outside-the-park route. Inside a supported park, precise background location can continue while your phone is locked and the platform shows its location indicator. One shared service supports your route, park context, Guide, and Magic Value; the master Stop control ends it, and each session automatically expires within 18 hours. We derive park, area, or nearby-attraction context on our server, retain accepted in-park route points with your trip until you clear them or delete your account, and do not put precise coordinates in ordinary product analytics.
- Guide, voice, and support information: text or voice requests, relevant trip context, generated responses, actions you ask Guide to take, usage duration, support messages, and troubleshooting details.
- Purchase information: store product, entitlement, subscription status, purchase identifiers, and AI-credit transactions verified through Apple, Google, and RevenueCat. We do not receive or store your full payment-card number.
- Device and usage information: app version, platform, device or push-notification identifiers, feature interactions, performance measurements, crash reports, security events, and coarse network-derived location such as country or region.
- Information stored on your device: an essential guest identifier, display preferences, cached public information, guest journal data, and—after sign-in—a session token that keeps you signed in. Guest journal media and drafts may remain only in browser or app storage until you sign in, migrate, or clear them.
How we use information
- Provide accounts, trip planning, explicitly requested dining monitoring, live park guidance, Magic Journal, Moments, support, notifications, and Plus features.
- Attach the park, attraction, time, weather, or spending context you request to a trip or moment.
- Process purchases, restore entitlements, apply purchased Voice AI credits, and prevent billing fraud.
- Operate, secure, troubleshoot, measure, and improve the service.
- Respond to support, privacy, safety, and legal requests.
When information is shared
We disclose only the information reasonably needed for these purposes:
- Service providers: hosting and database infrastructure, private media storage, authentication and push delivery, user-requested public-page availability checks, error monitoring, customer support, and security operations.
- AI and voice processing: when you use Guide, voice, media analysis, or generated summaries, the request and relevant context are processed by contracted AI or voice providers to return the feature you requested.
- Purchases: Apple, Google, and RevenueCat process and verify subscriptions and consumable credits under their own terms and privacy policies.
- Public sharing: content is visible to other people only when you choose a public/community option. Private moments are not placed in the community feed.
- Legal and safety: we may preserve or disclose information when reasonably necessary to comply with law, protect a person, investigate abuse or fraud, or defend the service and its users.
- Business changes: information may transfer as part of a merger, financing, acquisition, reorganization, or sale, subject to this policy and applicable law.
Park information, external links, Google sign-in, and embedded or linked media may also be governed by the privacy practices of the service you choose to open or use.
Your choices and controls
- Choose whether a moment is private or shared with the community, and delete content you own.
- Turn push notifications, camera, microphone, photo-library, and location permissions on or off in the app or device settings.
- Pause or end a dining watch at any time. Ending a watch stops future checks for that request.
- Clear saved route/location history through available trip controls.
- Delete guest moments in the app, or clear remaining guest-only data by clearing Park Magic Live site/app storage on your device.
- Ask us for an account-data export, correction, or deletion using the contact below.
Retention and deletion
We keep account information while your account is active and retain other information only as long as reasonably needed to provide the service, meet legal or accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods differ by data type and operational need.
You may delete your account from Account Settings or request deletion through our account deletion page if you need help. After identity verification, we delete or irreversibly anonymize the account and associated personal data, including user-generated content, except limited records we must retain for legal, security, fraud-prevention, or accounting reasons. Deletion from encrypted backups may occur as those backups age out through their normal retention cycle.
Security
We use access controls, encrypted network connections, password hashing, private signed media access, audit records, and other technical and organizational safeguards appropriate to the service. No system can guarantee absolute security, so please use a unique password and tell us promptly if you believe your account has been compromised.
Children
Park Magic Live is not directed to children under 13. A child under 13 must not create an account or submit personal information. A parent or guardian may use the service to plan and record a family trip. If you believe a child under 13 submitted personal information, contact us so we can delete it.
Changes to this policy
We may update this policy when the product or our legal obligations change. We will change the effective date and provide additional notice in the app when a change materially affects your privacy choices.
Contact us
Email support@parkmagiclive.com. Please use the email connected to your account when requesting access, correction, export, or deletion so we can verify the request.